The phone rings. I am talking to someone for the first time. They have recently had an eye removed. I know this is a tough time for them.
It is really important to us that people facing eye loss get information and support as soon as possible.
Most of the doctors and hospitals in our network share this commitment and are happy to pass on information and refer people for an early consultation.
Ideally we like to see people on the day of diagnosis so we are able to take away some of the fear of the unknown. Clients who are interested are assigned a buddy who has lost an eye in similar circumstances.
Now and then we still get calls from clients who have already lost their eye and are phoning for an appointment. In these cases I am able to recommend people visit our website.
I know that if they can get online and read other peoples stories they will feel reassured about what lies ahead.
People come in and tell us what a difference the website has made to the way they think and feel. One man said, “Once I read those stories, I knew I would be ok.”